Limits and support

Keep play a pastime with Rony Casino responsible gambling tools

From the moment your account opens, play is 18+ only, and deposit limits, loss limits, session time reminders, reality checks and self-exclusion are built in.

Set your deposit limit

UK Gambling Commission licensedOperating under licence 93650-1096-R-915024 since 2015, audited by Gaming Laboratories International, QUINEL and eCOGRA.

Five essentials

The evening you check your own limits

Before you play, the worry that limits hide in small print lifts in one short list.

Minimum age18+

LicenceUK Gambling Commission 93650-1096-R-915024

National exclusion registerGAMSTOP

National Gambling Helpline0808 8020 133

Limit questions[email protected]

Five controls

Control that stays with you all evening

After a few minutes here, you will know which tool to switch on, and when.

Cap before, not after

Before your first deposit, name the most you want to put in; the account then holds you to that figure for every deposit that follows.

A brake, not a chase

When an evening goes badly, a loss limit already in place stops the chasing; choose it on a calm day, not after a loss.

A nudge from the clock

Halfway through a long session, a reminder arrives to tell you how long you have been playing; switch it on if the clock tends to disappear.

Clear view mid-session

At set points during play, a reality check pauses the screen to show your time and spending; keep it on when sessions tend to stretch.

Ask us to close play

On the morning you decide play must stop, self-exclusion closes your account to gambling and keeps it shut; ask our support team to start it.

Simple setup

How do you set a limit in minutes?

When a session is about to start, and you want a figure in place first, start here.

Profile menu check

Once you are signed in, open your profile menu and look for the section on limits and controls; it sits beside account settings.

A cap that fits

After that, choose what to cap: money in, money lost, or time at the table; pick the one that fits the evening ahead.

Figure, minutes, period

Then enter the figure or the minutes, mark whether it covers a day, a week or a month, and check the numbers once more.

Final confirmation

Finally, confirm the setting and check that the figure shows in your account, so nothing is left half done before the next game.

Play that used to relax you, now keeping you awake

By the time the signs feel obvious, the money is usually already gone. Noticing them early is simply practical: fun should cost what you chose to spend. A spending cap or a short pause taken today does more than regret taken tomorrow.

Only you can judge these; read them as questions rather than verdicts.

Spending past what you set out to spend
Chasing an evening that started well
Hiding your play from someone close
Borrowing to keep the session going
Losing track of time at the screen
Feeling flat on the days you skip
Playing to fix a mood, not for fun

After a long night

When you want to talk to someone

You will know exactly who to contact, at any hour, and that the call costs nothing.

National Gambling Helpline (GamCare)

Advisers answer at any hour, every day, and talk things through in confidence; reach them by phone or live chat, for players and for relatives alike. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Free meetings run by people who have been there, no appointment needed, open to players and to family members who want to sit in; simply turn up. gamblersanonymous.org.uk

When a night off is not enough

Take a few days off. A time-out closes your account for a chosen stretch of hours or days, set from the safer gambling section of your account in a few taps. Play and deposits stop for that window, and the pause lifts on its own when the time you picked runs out.

Closed door, no early exit. Self-exclusion shuts your access for a long, fixed period that you choose when you set it, and it cannot be lifted early, even if you ask. You start it inside your account settings, and the door stays closed until the full period ends.

Shut all sites in one go. GAMSTOP is the national register for this country, run by The National Online Self Exclusion Scheme Limited: one application covers every licensed site. You register online, verify by email, and it takes effect within a day; the shortest period is six months. gamstop.co.uk

Exclusion and limits

Where your limits and exclusions stand

For the moment a setting is chosen and you want to know how long it will hold.

Can I cancel a self-exclusion before it runs out?+

No. A self-exclusion runs for the whole period you picked, and it cannot be lifted early, whatever has changed in the meantime. Treat the choice as fixed from the start and give the following weeks to something else entirely.

How do I shut my account permanently?+

Ask through live chat, by phone or by email to our support address, and say that you want the account closed for good. The team confirms the closure and explains what stays on file afterwards; nothing is held back if you simply say it once.

If I self-exclude here, are other casinos blocked too?+

Not by us. A single self-exclusion covers your account at this casino only, so other sites stay open to you. GAMSTOP is the national register that blocks you with every participating operator, and only that registration reaches beyond one brand.

Can limits be changed from a phone browser?+

Yes. The account section looks the same on a phone as on a desktop, and deposit limits, loss limits and reality checks are all set there. Sign in from the mobile browser, open the account area and change the figure you want to hold to.

During a short pause, what changes in my account?+

A pause freezes play for the days you chose: no deposits, no bets, no bonus use until it ends. The account itself stays open, and play returns automatically when the pause expires, without you needing to ask.