Before your first withdrawal, UK Gambling Commission rules require us to confirm who you are, and the check takes up to 14 hours.
On withdrawal day, the check can feel like a wall, so here are six lines that explain it.
On your first upload, a blurred edge is the usual culprit, so follow this order.
After this table, you will know which paper proves what and what the copy must show.
Blurred or Cropped Capture. A photo that is soft, skewed or missing a corner leaves the checker unable to read the name and the dates, so the file bounces straight back. Lay the paper flat on a dark table Photograph, then zoom to check the text
Send Us a Recent Bill. A letter posted months back no longer proves where you live now, so the checker cannot match it to your current address. Use a bill from the last three months Pick one showing your full name
Has Yours Run Out? A pass or licence that has lapsed fails the validity test even when the picture is perfect, because it no longer confirms who you are today. Renew before you photograph it Check the expiry date at the edge
The moment a request looks different from your usual play, our UK Gambling Commission licence (93650-1096-R-915024) asks us to look closer at where the money came from. It is a standard duty for every licensed operator, never a suggestion of wrongdoing.
At the point of review, one or more of these may be requested.
You will recognise the four moments that spark a check and know what each one asks of you.
Plain answers settle a stalled check, so tonight's cashout stops feeling like a mystery.
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